Terms & Conditions

Prices

All prices quoted are in (GBP) UK Pounds Sterling. In the case of errors or price changes after a booking has been placed, the customer will be contacted and given the opportunity to cancel. If for any reason, we cannot fulfil your booking, we will inform you immediately and offer you the option to cancel or rebook. Hidden Depths Canal Cruises Ltd liability in the case of cancellation or delay, is limited to the amount paid for the service.

Our Service

We strive to provide our customers with the best possible service and prices. Please contact us with your comments and suggestions or if you have any issues regarding your trip. We can be contacted via email or by telephone using our customer service number +44 (0) 7456084584. Our customer service desk is open daily from 9am – 6pm (excluding public holidays and Christmas holidays). Standard rates apply.

Booking Terms & Conditions

1. Boarding will commence at the booked time, and at the end of the cruise all passengers must disembark within 10 minutes of arrival.

2. All cruises start from and return to the locations specified in your booking confirmation unless otherwise agreed with the Captain.

3. In the event of any passenger not being carried for any cause whatsoever, including their late arrival at the starting point, no liability will be accepted by the operators.

4. Full payment in advance is required for all bookings, and a deposit will be required to secure the booking; an invoice will be sent upon confirmation of bookings (payable within 5 working days).

5. Passengers must board and disembark in accordance with the above terms unless prior written agreement is obtained, otherwise a surcharge on the hourly rate becomes payable. Other bookings permitting, permission may be given to decorate the boat 10 minutes before departure, by prior arrangement with us.

6. The client is welcome to inspect the vessel, by appointment, to satisfy suitability for the client’s requirements.

7. The client shall take full responsibility for any loss or damage to the vessel, property or equipment, caused by the client or the client’s guests. Should the vessel require extensive cleaning due to the conduct on the trip, the trip will cease up to 30 minutes early in order to allow sufficient time to prepare the vessel for the subsequent trip. The client is responsible for the conduct of all members of their party while onboard.

8. During the hire period, the vessel shall remain under the control of the captain and crew appointed by the operator. The hirer shall accept the Captain’s orders as to the sailing and the conduct of the passengers on board. The Captain has the right to refuse passage to any person. Passengers must remain inside the vessel at all times and use only the main exits for embarkation and and disembarkation unless instructed by the crew. Access to the bow and stern decks is not permitted at any time.

9. In the event of cancellation by the client, the deposit will be forfeit. For cancellations made 10 days or less before travel, full payment is due. An alternative date may be arranged at our discretion.

10. Whilst every endeavour is always made to provide the services at the time stated, the operators will not be liable in any way for any inconvenience, loss, injury or damage arising from any cause whatsoever beyond their control.

11. We operate in all weathers, and have roof and side covers in the event of rain. However, we will contact you in advance if our services are likely to be impacted by extraordinary weather conditions. The Captain has the discretion to amend or cancel all cruises prior to and during the trip, and his/her decision is final.

Privacy Policy

Hidden Depths Canal Cruises Ltd treats your privacy seriously. This Privacy Policy will explain how we collect and use your personal data and gives you the opportunity to limit our use of this information. Hidden Depths Canal Cruises Ltd uses the personal information that we collect to identify your personal preferences and match your needs with relevant products and services, and assist in processing any enquiries that you make through this website.

You signify your consent to us collecting and using this information by your use of this website. Changes to our Privacy Policy will be posted here, so that you are always kept informed of how we collect and use the information. Your continued use of this website constitutes your agreement to this changed policy.

Your data controller is: Hidden Depths Canal Cruises Ltd. You are entitled to a copy of your information held by us. If you would like to see this please contact the data controller at Hidden Depths Canal Cruises Ltd. We may make a small charge for providing this to you. Hidden Depths Canal Cruises Ltd takes full responsibility for ensuring that proper security measures are in place to protect your information. We will hold your information, where collected by us, and may use it to inform you in the future of offers by Hidden Depths Canal Cruises Ltd, a full list of which is available on request. We promise not to provide, rent or sell your details to any third parties for similar purposes.

Hidden Depths Canal Cruises has strict security procedures covering the storage and disclosure of your information in order to prevent unauthorised access to comply with the UK Data Protection Acts of 1984 and 1998. Hidden Depths Canal Cruises Ltd is not responsible for breaches of security arising out of intentional and/or unauthorised attempts to access the site, for example, by computer hackers.

This Privacy Policy only applies to this website and not to the websites of other companies, individuals or organisations to which we provide links. Hidden Depths Canal Cruises has no responsibility for those linked sites.

Hidden Depths Canal Cruises Ltd is not responsible and will not be able to protect your privacy if you disclose personal information by emailing. Please be careful when disclosing personal information in this way. Emails sent to us may be used for testimonial purposes on this site but will be withdrawn if requested.